Almost a hundred percent of the UAE’s population has access to the Internet, and online orders worth millions are placed daily. With the rise and rise of online shopping and services such as ‘same-day delivery,’ it is important to note the crucial role a delivery driver plays in getting your purchases safely delivered on time.

Battling the intense Dubai summer heat, motorcycle delivery drivers navigate through the busy roads exposed to harsh conditions to deliver our orders. A little kindness goes a long way. VoucherCodes.ae, UAE’s first coupon site, lists the basic online shopping etiquette that the online shopping community can follow:

Offer water

Passing on a water bottle

Providing cold water or a refreshing drink to motorcycle drivers when they arrive with your order can be a simple yet impactful way to show your appreciation for their efforts. Not only will it help to keep them hydrated and cool in the scorching heat, but it will also show that you care about their well-being and acknowledge the challenging conditions they face daily. 

Give tips

Coins with a bill receipt

Tipping is a common practice in many cultures around the world, and it’s no different when it comes to delivery drivers. In Dubai, it’s customary to tip for services. However, the amount you tip will depend on various factors, such as the size of the order and the distance the driver had to travel to deliver it.

It’s important to remember that delivery drivers in Dubai work long hours and often have to navigate through heavy traffic. A small tip can go a long way in showing appreciation for their hard work. As a general rule of thumb, a tip of 10% of the total order cost is considered standard. However, you can always choose to tip more if you feel the driver went above and beyond to deliver your order.

Be punctual and patient

a delivery man happily delivering

If you’ve scheduled a delivery time, make sure you’re available to receive the order. This will help the driver stick to their delivery schedule and reduce the risk of delays and missed deliveries. Traffic in Dubai can be challenging. If your order is running a little late, try to be patient and understanding. Remember that the driver is doing their best to get your order to you as quickly as possible.

Provide clear instructions

Giving instruction to a driver from a phone

Maintain good communication with the delivery driver. If your delivery address is hard to find or requires specific instructions, make sure to provide these details when placing your order. This will help the driver navigate to your location more easily. If you need to make any special requests or changes to your delivery, such as a change in delivery time or location, be sure to communicate this clearly. Clear communication helps to ensure that your order is delivered accurately and on time.

Show appreciation

A thank you note

When the driver arrives with your order, take a moment to thank them for their service. Showing appreciation for their hard work and efforts is a crucial aspect of online shopping etiquette. You can express your appreciation by thanking them for their service, acknowledging their efforts, and showing empathy for the challenging conditions they may have encountered while delivering your order. A simple “thank you” can go a long way in boosting the morale of the delivery driver and making them feel valued and appreciated. If tipping isn’t expected or necessary, showing gratitude through kind words and gestures can be just as meaningful.

All the above-mentioned points; offer water, give tips, be punctual, providing clear instructions, and show appreciation, are an essential part of online shopping etiquette. These drivers work hard to ensure that our orders are delivered safely and on time, and a little kindness and appreciation can make their job a little easier. As the world of e-commerce grows, we need to create a more positive and supportive environment for those who play a vital role in our seamless online shopping experience.